Privacy Policy

Legacy Sync LLC ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage our services.

Who We Are

Legacy Sync LLC provides technology consulting and AI implementation services to small and mid-sized businesses. We are based in Williamson County, Tennessee, and operate under U.S. privacy laws.

Information We Collect

We collect only the information needed to provide and improve our services:

• Contact Information — such as your name, phone number, and email address when you book a consultation or submit a form.
• Business Information — including company name, website, and service area shared during consultations.
• Call & Message Data — if you interact with our AI reception or automation tools, basic metadata (call time, duration, transcript snippets) may be processed for quality assurance.
• Cookies & Analytics — we use Google Analytics to understand site usage and improve performance. No personal details are sold or shared.

How We Use Information

• To schedule and manage consultations or service requests
• To deliver and support AI-based automation or communication tools
• To improve our website and services
• To comply with applicable laws and maintain security

AI & Data Handling

AI-powered features (such as receptionists, scheduling assistants, or transcription tools) are provided through trusted third-party platforms like Quo, Sona, OpenPhone, and Google. These tools may temporarily process call or message data for automation purposes but do not retain or sell personal information. Legacy Sync ensures all vendors comply with applicable data protection and consent requirements.

We do not use AI models to train on your data. All data used for automation remains private and limited to your specific business use case.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Protect Your Data

• All data stored is encrypted and access-limited.
• We retain only what’s necessary to deliver service, and purge inactive records after 12 months.
• We never sell or trade customer data to third parties.

Your Rights & Choices

• Request access to or deletion of your stored data
• Opt out of text or email communications at any time
• Request a list of active vendors processing your data

To exercise these rights, call 615-800-7718

Updates to This Policy

This policy may be updated periodically to reflect changes in services or regulations. The “Last Updated” date below will change accordingly.

Last Updated: October 2025

Contact

For questions about this policy or data handling, contact: